sg18 Privacy Policy

This Privacy Policy describes how sg18 collects, processes, stores, and protects the personal information of players and visitors who use the sg18 platform at sg18.app. It applies to all services, features, and content available through our website and mobile platform. By registering an account or continuing to use sg18, you acknowledge that you have read and understood this policy. We are committed to handling your personal data responsibly and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, you may contact our support team at [email protected] at any time. This policy may be updated periodically, and we will notify registered players of any material changes through the platform or by email.

When you register and use the sg18 platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and personalised entertainment experience. The categories of information we collect include the following:

• Registration data: Your full name, date of birth, email address, mobile number, and username provided during account creation.
• Identity verification data: Government-issued identification documents required to verify your age and identity in compliance with Philippine regulations.
• Financial data: Payment method details, transaction history, deposit and withdrawal records, and account balance information.
• Device and usage data: IP address, browser type, device identifiers, operating system, pages visited, session duration, and interaction logs collected automatically when you access the platform.
• Communications data: Records of your correspondence with our support team, including emails, chat transcripts, and feedback submissions.
• Location data: General geographic location inferred from your IP address, used to ensure compliance with applicable jurisdictional restrictions.

We collect only the information that is reasonably necessary for the purposes described in this policy. You are not required to provide optional information, but doing so may enhance your experience on the platform.

The personal information we collect is used exclusively for legitimate purposes directly related to the operation of the sg18 platform and the delivery of our services to players in the Philippines. Specifically, we use your information for the following purposes:

• To create, verify, and manage your player account and ensure its security.
• To process deposits, withdrawals, and other financial transactions in Philippine pesos (PHP).
• To comply with our legal obligations under Philippine law, including age verification, anti-money laundering checks, and responsible gaming requirements.
• To personalise your experience on the platform, including recommending relevant games and promotions based on your activity.
• To communicate with you about your account, platform updates, promotional offers (where you have opted in), and important policy changes.
• To investigate and resolve disputes, detect fraud, and protect the integrity of the platform and the safety of all players.
• To analyse platform usage patterns and improve the overall quality, performance, and security of our services.

We do not use your personal information for purposes that are incompatible with those listed above without first obtaining your explicit consent. You may withdraw consent for optional uses, such as marketing communications, at any time through your account settings or by contacting [email protected].

sg18 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may, however, share your data with trusted third parties in the following limited circumstances:

• Service providers: Payment processors, identity verification services, fraud detection providers, and cloud infrastructure partners who assist us in operating the platform under strict data processing agreements.
• Regulatory authorities: Government agencies, law enforcement bodies, or regulatory authorities in the Philippines where disclosure is required by law or court order.
• Responsible gaming partners: Organisations that assist in the administration of self-exclusion programmes or problem gambling support services, where you have requested such assistance.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are contractually required to handle it securely, use it only for the specified purpose, and comply with applicable Philippine data privacy laws. We conduct due diligence on our service providers to ensure they meet our data protection standards before any data is shared.

Protecting your personal information is a core priority for sg18, and we implement a comprehensive set of technical and organisational security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your login credentials, financial details, and personal information are protected in transit. Account access is protected by secure password requirements, and we strongly encourage players to enable any additional authentication options available in their account settings. Our systems are monitored continuously for suspicious activity, and our security team conducts regular audits and vulnerability assessments to identify and address potential risks proactively. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authorities in accordance with our legal obligations under the Data Privacy Act of 2012. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you also play an important role by keeping your account credentials confidential and logging out of shared devices after each session.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described in this policy or to comply with our legal obligations. Financial transaction records and identity verification documents are retained for a minimum period as mandated by Philippine anti-money laundering regulations and other applicable laws, even after account closure. Where data is no longer required for any legal or operational purpose, we securely delete or anonymise it in accordance with our internal data retention schedule. You may request the deletion of your personal data at any time by contacting [email protected], and we will process your request promptly, subject to any legal retention requirements that may apply. Anonymised and aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by sg18. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account. You also have the right to object to the processing of your personal data for certain purposes, including direct marketing, and to request the erasure of your data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal retention requirements. To exercise any of these rights, please submit a written request to [email protected] with sufficient detail to allow us to identify your account and process your request efficiently. We will respond to all data subject requests within the timeframes required by applicable Philippine law and will not charge a fee for reasonable requests. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

sg18 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device that allow us to recognise you when you return to the platform and provide a more seamless, personalised experience. We use strictly necessary cookies that are essential for the platform to function correctly, as well as analytical cookies that help us understand how players navigate and interact with our services so we can make improvements. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may affect the functionality of the platform and your ability to access some features. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. By continuing to use the sg18 platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.